It’s a common glitch that a lot of users tend to experience – you just got the notification that your friend has sent you a Snapchat, but when you open up the app, their name doesn’t show up, or it does and the loading symbol is spinning round and round with no success.
It can be very frustrating when you can’t view Snapchats from your friends, especially since the app is so fun to use! Luckily for you, this can usually be fixed easily and doesn’t require you to get a new phone or abandon Snapchat entirely. Read the step-by-step guide below for how to fix if Snapchat not refreshing:
1. Check your internet connection. The first thing you should do is check your internet connection and make sure that you’re connected to a wi-fi network, HotSpot, or 3G data. If you have a iPhone, look in the top left corner to see either the wi-fi symbol or 3G. If neither of these are here, this mean that you are not connected to the internet and therefore Snapchat will not be able to load your snaps. If you are connected to the internet and it still isn’t loading, then move onto the next step.
2. Try closing the app and then opening it again. This will sometimes work for users. Close the app completely and then reopen it. Sometimes when the app restarts and then loads the homepage, it will load all of your snaps properly. If this still doesn’t work, move onto the next step.
3. Turn your phone off and then on again. This is another proven way to get your snaps to load properly. Giving your phone a pause and then restarting it normally does the trick for users, but not for all. If you’re still experiencing difficulty, move onto the next step.
4. Delete and then re-install Snapchat. Before you do this, make sure that you know your log-in information! You will need to enter it once you have re-installed the app, and it would be a bummer if you didn’t have it written down. Delete the app and then simply re-install it from the App Store. Then, hopefully you will be able to view all of your snaps without any issue.
If trying all of these possible solutions does not solve the problem, then there is not much else you can do other than leave it to the experts. You should contact Snapchat support by using the link below: https://support.snapchat.com/co/bug-cant-open Simply fill out your information – username, email address, what type of device you have, your friend’s username, and what type of phone your friend is using.
Clearly Snapchat is trying to get to the root cause of this problem and fix it so that users will stop experiencing it. Snapchat is used to users having this problem and therefore they will help you if you find that the following four tips don’t work for you. Snapchat will fix the problem so that you can get back to viewing the snaps that your friends send you and enjoying the great social media app.